Frequently Asked Questions

Choose a product, upload your artwork (if you have it), or tell us about your idea. Once we receive your request, we’ll review the details and send you a custom quote before production begins.

Absolutely! Whether you have a rough sketch, a logo, inspiration photos, or just an idea, our design team can create professional artwork that’s ready for print.

No minimum for printing — we specialize in everything from one custom shirt to large bulk orders for businesses, schools, sports teams, and events. Embroidery orders have a 12-piece minimum.

Yes! One-off custom apparel is one of our specialties. Whether it’s a gift, family event, or personal design, we’re happy to help.

We decorate a wide variety of products, including:

• T-shirts
• Hoodies & crewnecks
• Tank tops
• Polo shirts
• Hats & toques
• Jerseys & team apparel
• Safety apparel
• Jackets & outerwear
• Tote bags
• Aprons
• Baby & youth apparel

And much more.

Our website features some of our most popular products, but it’s only a small sample of what we offer. We have access to a massive catalogue with thousands of apparel and promotional products from leading suppliers. If you don’t see exactly what you’re looking for, contact us — we’ll help you find it.

We carry products from many of the industry’s leading brands, including Bella+Canvas, Gildan, ATC, M&O, Comfort Colors, Rabbit Skins, Richardson, Yupoong/Flexfit, New Era, Nike, Stormtech, Oakley, Under Armour, and many more. Looking for something specific? Just ask — we can source products from an extensive supplier network.

Absolutely. We do much more than custom T-shirts. We can source premium apparel, workwear, corporate clothing, uniforms, school apparel, sportswear, hats, jackets, bags, drinkware, promotional products, tradeshow giveaways, and thousands of other branded items. If you have something specific in mind, we’ll help you find the perfect product.

Yes! Custom orders are what we do best. If you’re searching for a specific garment, colour, brand, promotional item, or unique product, contact us. We’ll work with you to find the perfect solution for your budget and project.

For printing, in many cases yes. We’ll inspect your garments first to ensure they’re suitable for decoration. Please note that while we take every precaution, we cannot guarantee results on customer-supplied items. (For embroidery we can’t accept customer-supplied items — but we can likely source exactly what you need.)

We specialize in professional Direct-to-Film (DTF) printing, producing vibrant, durable, full-colour prints on a wide variety of garments. We also offer embroidery and other decoration methods depending on your project.

Yes! We offer professional embroidery for hats, polos, jackets, hoodies, uniforms, bags, and many other products. See our Embroidery page for details and a quote form — and the embroidery-specific questions below.

Yes. Every custom order includes a digital artwork proof for your approval before production begins.

We accept:

• AI
• EPS
• PDF
• SVG
• PNG
• PSD
• JPG
• TIFF

Don’t worry if you don’t have one of these file types. Send us what you have, and we’ll help determine the best option.

Yes. High-resolution photos print beautifully using our DTF process.

We’ll get as close as possible. While exact Pantone matching isn’t always possible with every decoration method, we strive for excellent colour accuracy.

Most orders are completed within 5–10 business days after artwork approval. Production times may vary depending on order size and product availability.

Yes. If you’re working with a deadline, let us know. We’ll do everything we can to accommodate rush orders whenever possible.

Yes. Quantity discounts are available on most products. Contact us for a personalized quote based on your order.

Absolutely. We regularly work with businesses, schools, sports teams, clubs, charities, and community organizations. Whether you need employee uniforms, team apparel, spirit wear, fundraising merchandise, or promotional products, we can help from start to finish.

Yes. We can create custom online stores for schools, sports teams, businesses, clubs, and fundraising campaigns, making it easy for members to order directly.

Yes. We proudly ship orders anywhere in Canada.

Yes. Local pickup is available from our Kelowna location once your order is complete.

We accept major credit cards, debit, cash, and e-Transfer. Additional payment options may be available for approved business accounts.

Because every order is custom made, custom products cannot be returned unless there is a manufacturing defect or we made an error. If there’s a problem with your order, please contact us and we’ll make it right.

We’re proudly based in Kelowna, British Columbia, Unit 1210 at the Orchard Park Mall, serving customers locally and across Canada.

Monday to Wednesday 10am–6pm, Thursday and Friday 10am–8pm, Saturday and Sunday 10am–6pm.

Simply choose a product, upload your artwork (or tell us your idea), and submit your request. We’ll review the details and provide a detailed, no-obligation quote.

We’re more than just a print shop. We combine high-quality products, professional printing, personalized service, and access to thousands of apparel and promotional items — all backed by a local team that’s committed to helping your project look its best. Whether you need one custom shirt or outfitting an entire organization, we’re here to help.

Yes — we have a minimum order of 12 for embroidery.

We offer hats, bags, hoodies, jackets and more.

Yes, there is a one-time fee per logo to create an embroidery file. These are special files for stitching — files used previously for printing will not suffice. The fee is $60 to $85 per logo variation.

We can’t accept items brought in for embroidery, but we can likely source exactly what you need. We will not embroider family heirlooms or other irreplaceable items.

Usually 2 to 3 weeks from the time the proof has been approved.

No — not all logos are suited for embroidery. Images with too much detail are not always ideal for stitching.

We need as much information as possible to give you an accurate quote. The type of hat, the size of the logo, and any additional embroidery placements will determine the cost.

Our price for 12 is the same as our price for more than 12.

We can embroider for teams and sports, but we can’t reproduce trademarked logos or items.